At Swenico.com, we want you to be completely satisfied with your purchase of our tobacco-free nicotine pouches. If you are based in the EU (European Union) and if you for any reason are not satisfied with your order, you may return it to us within 14 days of receipt, in its original packaging and condition, for a full refund. Please note that the products must be unopened and untampered with.
To initiate a return, please contact us at support@swenico.com with your order number and request to return. Our customer service team will provide you with a return authorization number and instructions on how to proceed with the return.
Please note that the customer is responsible for the cost of shipping the product back to us unless the return is due to a defect in the product or an error on our part. We recommend that you use a tracked shipping method to ensure that the product is returned to us safely.
Once we receive the returned product and confirm that it is in its original packaging and condition, we will process your refund within 5 business days. The refund will be issued to the same payment method used for the original purchase.
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us at support@swenico.com. We are happy to help!
Faulty or damaged items
At Swenico.com, we take pride in the quality of our products, and we want you to be completely satisfied with your purchase. If you receive a faulty or damaged item, we apologize for the inconvenience and encourage you to make a complaint so that we can rectify the issue as quickly as possible.
To make a complaint about a faulty or damaged item, please email us at support@swenico.com with your order number and a description of the issue. If possible, please include photos of the product to help us better understand the problem.
Our customer service team will review your complaint and get back to you within 2 business days with instructions on how to proceed. If the product is faulty, we ask you to kindly provide a photo showing the issue where applicable as it helps us evaluate the issue and prevent it from happening in the future.
Unclaimed packages
If you don’t collect your package or if you for any reason are not able to receive the package, it will either be returned to us or destroyed. If you wish to receive a refund, the package will first be returned to us. Please note that you are responsible for the shipping cost of the return, which will be deducted from your order amount to be refunded. We recommend keeping an eye on the delivery status of your package and picking it up promptly to avoid it being returned.
We appreciate your business and take all complaints seriously. If you have any questions or concerns, please don’t hesitate to contact us at support@swenico.com. We are committed to providing you with a satisfactory shopping experience and will do everything we can to resolve any issues you may encounter.
