All orders are delivered via DHL for fast and convenient deliveries.
The delivery time for DHL Express is normally 1-2 business days.
The delivery time for DHL Parcel is normally 2-5 business days.
Please note that the time it takes for the customs in your country to process and clear a package can vary and may in some cases extend the delivery time. For faster processing, please stay up to date with any notifications regarding the customs status of your parcel. Your order can be traced throughout its journey to you via the tracking number you will receive once your order has been shipped out.
Customs, duties, taxes
Kindly note that your shipment may be subject to taxes and customs fees upon import. As the importer, you are responsible for paying the import fees and duties. Any applicable customs fees will be requested by DHL. For detailed information about any applicable duties and taxes for import, please contact your local customs agency.
As the buyer, it is your duty to ensure that the purchased item can be legally imported into the destination country. When placing an order at Swenico, the receiver becomes the official importer and must adhere to all relevant laws and regulations in the receiving country.
We understand that situations may arise where you are unable to receive your order due to local duties or customs regulations. Unfortunately, in these cases, we are unable to offer refunds or reshipments, as these circumstances are beyond our control. If you have any concerns or questions about your order, please don’t hesitate to reach out to us, and we will do our best to assist you.
Any expenses related to customs clearance must be covered by the receiver, as we have no influence over these costs and cannot foresee what they might be. Customs procedures differ significantly between countries, and it is recommended that you consult your local customs office for more information. Kindly also note that customs clearance processes may result in delays that extend beyond our initial delivery estimates.